If you would like to remove your personal directory information (e.g., name, address, phone number, etc.) from public display on Whitepages’ websites and applications, please review the instructions in our FAQ here.
If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you have additional rights under applicable state law, as set forth below. Whitepages is committed to data privacy and providing a simple and secure process for consumers to manage their personal information.
If you reside in California, the California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”) provides you with certain rights. These rights are described in detail below. Please note, we will seek to verify your identity when we receive a verifiable individual rights request from you in order to ensure the security of your personal information. All terms not otherwise defined in this portion shall have the meanings as defined under the CCPA, along with any implementing regulations.
You have the right to opt out of the sale or sharing of your personal information. We provide three options to opt out of the sale or sharing of your personal information. You only need to make your request using one of the following:
Make a request to a customer service agent by filling out our online form;
Submit an email request to privacyrequest@whitepages.com; OR
Fill out the automated tool in the box below with the URL of your Whitepages listing (instructions for obtaining the URL are below). Exercising your right using the automated tool will both opt you out of the sale and sharing of your information and will also remove your listing from the Whitepages website. You will need to provide a phone number and agree to Whitepages’ Terms of Service. The phone number will not be used for any purpose other than completing your opt-out request. If you would prefer not to provide a phone number or agree to Whitepages’ Terms of Service, please submit a request to a customer service agent using the first or second option (online form or email) listed above.
Instructions for Obtaining URL of Your Whitepages Listing:
Visit whitepages.com
Enter your name and city/state in the People Search filter
Click on the result/listing that matches your identity
Copy the URL/link in the browser for your listing
Paste URL/link in the opt out tool here
PLEASE NOTE: You do not have to create an account or make a purchase to submit an opt-out request. If you use the automated tool (option 3 above), you will need to provide a phone number and agree to Whitepages’ Terms of Service. The phone number will not be used for any purpose other than completing your opt-out request. If you would prefer not to provide a phone number or agree to Whitepages’ Terms of Service, please submit a request to a customer service agent using the first or second option (webform or email) listed above. You may need to provide additional information to a customer service agent so that your opt-out request may be processed. Once a listing is removed, all known connected listings are also removed and the requester's information will not be sold by Whitepages in any capacity regardless of how/where the information was obtained. If you should happen to find your listing, or an additional listing you believe relates to you, on the site after completing an opt-out request, please submit a request to a customer service agent using the first or second option (webform or email) above.
CCPA opt-out requests may take up to 15 days to process but are often processed more quickly when feasible. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf.
Global Privacy Controls: With respect to our sharing or selling personal information in the context of online tracking, Global Privacy Controls may allow you to opt out of the collection, sharing and use of your information and are available through certain browsers or plug-ins. If you reside in California, Whitepages will comply with the signal according to applicable laws and regulations. If you believe such signal is not being properly acknowledged, please ensure that you are using a signal that is compliant with your state’s requirements and that the IP address of your device reflects the state in which you reside. Learn more about the Global Privacy Control here: https://globalprivacycontrol.org/.
California residents have the right to request the deletion of personal data as prescribed in Section 1798.105(a) of the CCPA. Exceptions to this right of deletion include, among others:
Public information that is made available by government agencies, including property records, street address and criminal records;
Information that is used by Whitepages to detect and prevent fraudulent transactions and fraudulent use of personal data;
Information that is used to deliver a product or service, such as a Whitepages Premium subscription or other purchase made on Whitepages; and
Information that Whitepages is legally required to store, such as information that falls under a court ordered legal hold.
After a request to delete is made, Whitepages may retain certain personal data, as permitted or required by applicable law.
We provide the following options for requesting deletion of your data:
You may exercise your right under the CCPA to request deletion of your non-publicly available information. If you would like to exercise that right, please make a Deletion request using our online form.
Alternatively, you may exercise your right under the CCPA to request deletion of your non-publicly available information by submitting an email to privacyrequest@whitepages.com.
PLEASE NOTE: In order to ensure the security of your personal data and prevent fraudulent requests, we may need to collect personal data and other information such as your name, email or transaction history in order to verify your identity. You do not need to open an account to request deletion of your information. Any agents making requests on your behalf may need to provide written, signed permission authorizing the agent to submit the request on your behalf. Any authorized agents making requests on your behalf need to provide verification information.
You have the right to request that we correct inaccurate personal information that we collect or maintain about you, subject to verification. To exercise this right, please make a request using our online form. or submitting an email to privacyrequest@whitepages.com. Please note that we may treat a request to correct data as a request to delete, provided that the deletion will not negatively impact you. Whitepages is not able to correct data that originates from public records (e.g., property and court records).
You may request to receive a personalized data privacy disclosure. You have the right to request a disclosure of the personal information collected, sold, and shared about you and the purpose for doing so, unless such request proves impossible or would involve disproportionate effort. Upon submission of a verifiable consumer request, we will provide you with the following information:
If you would like to exercise this right, please make a request using the “I would like to know what personal data you’ve collected” selection in our online form. or by submitting an email to privacyrequest@whitepages.com.
You may request to receive details about how we collect, use, and share your personal information. You may request to receive pieces of personal information that we have collected about you. To exercise this right, please make a request using the “I would like to know what personal data you’ve collected” selection in our online form. or submitting an email to privacyrequest@whitepages.com.
If we use sensitive personal information at all, our use is confined to certain limited purposes, such as the following: (1) performing our service or providing goods, (2) detecting security incidents, (3) resisting malicious, deceptive, fraudulent, or illegal actions, (4) ensuring physical safety, (4) for short-term transient use, including certain non-personalized advertising, (5) maintaining or servicing accounts, providing customer service, verifying customer information, or providing similar services, and (6) verifying and maintaining the quality or safety of a service or product to improve, upgrade, or enhance a service or product. As such, your right to opt-out does not apply to our use of your sensitive personal information.
We do not discriminate against you for exercising any consumer privacy rights. If you choose to exercise any of your rights, we will not:
In order to protect your personal information from unauthorized access or deletion, we may require you to verify your login credentials before you can submit a request to know, delete, or correct personal information. If you do not have an account with us, or if we suspect fraudulent or malicious activity, we may ask you to provide additional personal information for verification. If we cannot verify your identity, we will not provide, change or delete your personal information.
You may submit a request to know or a request to delete your personal information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and be able to verify your identity when required. You may also be required to independently verify your identity with us.
These rights only apply to those individuals who reside in Colorado, Connecticut, Virginia, or Utah:
You have the right to confirm whether or not we are processing your personal information and to access such personal information.
You have the right to correct inaccuracies in your personal information, taking into account the nature of the personal information and our purposes for processing of such personal information.
You have the right to delete personal information provided by or obtained about you.
You have the right to obtain a copy of your personal information that you previously provided to us in a portable and to the extent technically feasible, readily useable format that allows you to transmit the data to another controller without hindrance, where the processing is carried out by automated means.
You have the right to opt out of the processing of your personal information for purposes of: (1) targeted advertising, (2) the sale of personal information, or (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. We will also collect opt-in or opt-out consent, depending on the state in which you reside.
If you would like to remove your personal directory information (e.g., name, address, phone number, etc.) from public display on Whitepages’ websites and applications, please review the instructions in our FAQ here.
Please direct any other rights requests or additional questions you may have regarding this Consumer Privacy Rights Notice to: support@whitepages.com. You may also opt out of targeted advertising by setting the Global Privacy Control. Learn more about the Global Privacy Control here: https://globalprivacycontrol.org/.
If you do submit a request, we may need to collect Personal Information and other information such as your name, email or transaction history in order to verify your identity.
You may submit a request to know or a request to delete your Personal Information through an authorized agent. If you do so, the agent must present signed written permission to act on your behalf and you may also be required to independently verify your identity with us.
If you submitted a request to exercise your rights and are dissatisfied with the decision made by us, you have the right to appeal that decision. Please contact support@whitepages.com to appeal the decision.